Refund policy

MoBros Return & Refund Policy

Effective Date: 1/1/2025

1. Overview

At MoBros, all sales are conducted under a strict final sale policy due to the nature of trading card products and our live-stream business model.

By completing a purchase through our live streams, website, or any storefront, you agree to the terms outlined below.

2. All Sales Are Final (Storefront + Live Sales)

ALL SALES ARE FINAL.

This applies to:

Live stream (rip-and-ship) purchases
Website/storefront purchases (Shopify, TikTok Shop, eBay, etc.)
In-person or event sales

We do not offer refunds, returns, or exchanges for:

Opened or sealed products
Trading cards or sealed TCG products
Market price fluctuations
Personal dissatisfaction

3. Rip & Ship Policy (Live Openings)

Once a product is opened on stream, it is final and non-refundable
You acknowledge:
- Products are randomized
- No specific pulls or value are guaranteed
- You are purchasing the experience as well as the product

4. Limited Exceptions (Company Error Only)

Refunds or replacements will only be considered if:

You received the wrong item
Items are missing from your order
The issue is a direct result of our fulfillment error

To qualify:

You must contact us within 3 days of delivery
Provide clear photo/video evidence

5. Shipping Disclaimer

Once shipped, orders are the responsibility of the carrier
MoBros is not liable for:
- Shipping delays
- Lost or stolen packages after delivery
- Carrier mishandling

Customers must file claims directly with the shipping provider.

6. Address Accuracy

Customers are responsible for providing the correct shipping address
Orders shipped to incorrect addresses provided at checkout are not eligible for refunds